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Under staffed

Story from nhs.uk

"Under staffed"

About: University Hospitals of Morecambe Bay NHS Foundation Trust

I arrived at 7.45pm with an eye complaint and being advised by the GPs to come up.The A and E department was jam packed. This was a Tuesday evening, so I didn't expect it. There was nowhere to sit. There was people in there that had been in there waiting since 4pm. The board on the wall to tell you of the waiting times was not up dated since the day before. I left untreated at 9.45pm and the people from 4pm were still there. Another lady left at the same time as me she'd been there since 5 and h ad a DVT.

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Responses

Response from University Hospitals of Morecambe Bay NHS Foundation Trust 4 years ago
University Hospitals of Morecambe Bay NHS Foundation Trust

Submitted on 15/11/2019 at 10:10
Published on nhs.uk on 16/11/2019 at 20:17

Hi Julie, we're really sorry that your experience at our hospital was not to the high standard that we would expect. We'd really like to look into this and speak with you directly to see where we can improve. We'd appreciate it if you could contact our Patient Relations department on 01539 716621 to help us carry out that work. We hope to hear from you soon.

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