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Care Opinion

They are all credits to their professions

Posted By Cryan

"They are all credits to their professions"

About: Victoria Hospital (Kirkcaldy) Victoria Hospital / Physiotherapy Victoria Hospital / Trauma & orthopaedics

(as the patient),

I have spent ten days in Victoria Hospital in Kirkcaldy for recovery and rehabilitation from a badly broken ankle. 

The treatment I have received from every member of staff from Doctors,Nurses, physios, Auxiliaries and domestic staff has been exemplary and always of the highest standard.

Every member of staff I have encountered has been attentive to any requirements I may have had. They’ve been sympathetic to any difficulties and have carried out all their duties with a smile and cheerful nature. 

They are all credits to their professions and examples of how healthcare should be approached. 

I will stop short of saying I would be happy to be an inpatient again as that would require another debilitating injury. But should the worst happen I’m confident the ward staff would make the event less stressful. 

My only complaint would be that the engineering staff at Victoria need to address their HVAC parameters. The supply of freezing cold air into the ward was a daily occurrence every evening. I’m sure this could be easily rectified. 

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Responses

Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 4 years ago
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 30/10/2019 at 08:05
Published on Care Opinion at 08:05

Dear Cryan

Thank you for your lovely comments about your experience in Victoria Hospital. I am delighted to receive your praise about the staff and will share this with them.

I am sorry to hear about your complaint about freezing cold air into the ward.

Can you clarify what ward you were in please and I will make sure that the specific team receives your comments and I shall report the freezing cold air to the Estates Department.

Thank you again for taking the time and hope you are recovering well at home.

Kind regards

Pauline

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Update posted by Cryan (the patient)

Hi Pauline,

ward 33

Response from Pauline Hope, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 4 years ago
Pauline Hope
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife

Submitted on 31/10/2019 at 10:51
Published on Care Opinion at 10:51

Dear Cryan

Many thanks for replying what ward your were an inpatient. I have shared your feedback with SC/N Bendowski and we will inform all staff mentioned about your positive comments. We will report the freezing cold air in ward today to estates department.

Wishing you a speedy recovery.

Best wishes

Pauline

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Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife 4 years ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife

Submitted on 31/10/2019 at 18:08
Published on Care Opinion on 01/11/2019 at 10:05

Dear Cryan,

I was delighted to recieve such excellent feedback about your stay in Ward 33, I appreciate you taking the time to write this review on care opinion. I am pleased that all your care needs were met and the staff made your stay in hospital a plesant experience.

Thank you for making us aware of the cold air circulating in your room. We have informed estates of this issue and they are in the proccess of investigating.

I hope you are recovering well after your operation.

Best Wishes

Andrea

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