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No choice but to discharge myself

Posted By Tette42

"No choice but to discharge myself"

About: Salisbury District Hospital / Colorectal surgery

(as the patient),

Absolutely horrendous. Care was disgraceful, just about non existent, apart from a few staff members. The rotten food, black cauliflower, of course wasn't their fault. But when just a few days after my op, my Stoma bag burst, I asked for a bowl of water, a staff member just pointed to the bathroom, even though I was covered from neck to feet in poo. They walked away. Staff had the lights on about midnight and were being noisy until about 4 am. I had no choice but to discharge myself. Yet in the letter to my GP surgery, not only did they make several general mistakes, there were inaccuracies about the discharge. I could go on and on, the whole experience was a nightmare.

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Responses

Response from Basingstoke and North Hampshire Hospital 4 years ago
Basingstoke and North Hampshire Hospital

Submitted on 05/11/2019 at 11:32
Published on nhs.uk on 13/11/2019 at 18:17

Thank you for taking the time to provide feedback of your experience at Basingstoke and North Hampshire Hospital. I am sorry to hear that your experience was not of the standard we aim to provide to our patients.

I have shared your feedback with the surgical and catering department, but please do not hesitate to contact our customer care team at customercare@hhft.nhs.uk or 01256 486766 if you would like to discuss this further. Once again, I am very sorry to hear of your experience.

Alex Whitfield, Chief Executive

Response from Salisbury NHS Foundation Trust 4 years ago
Salisbury NHS Foundation Trust

Submitted on 12/11/2019 at 16:47
Published on Care Opinion on 13/11/2019 at 09:18

Thank you for your valid feedback, we are sorry to hear of the concerns you have raised/posted. As a Trust we are committed to delivering an outstanding experience for every patient and I am sorry that your experience fell short of this. It is clear that we need to look into the issues you have raised. If you would like to discuss any aspects of your care with us, please do not hesitate to contact our PALS department on:

Patient Advice and Liaison Service (PALS)

Admin Block 29 (entrance B)

01722 429044

email: sft.pals@nhs.net

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