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Unable to make contact

Posted By drcliff51

"Unable to make contact"

About: Crawley Hospital / Ophthalmology

(as the patient),

Could not get through on phone to Ophthalmology, Crawley Hospital. No answer.

Need to find out what is happening about my eye appointments. No clarity on this from this department.

Felt cast adrift and forgotten about.

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Responses

Response from Christopher Treloar, Service Manager, ENT, Ophthalmology, Dental, Surrey and Sussex Healthcare NHS Trust 4 years ago
Christopher Treloar
Service Manager, ENT, Ophthalmology, Dental,
Surrey and Sussex Healthcare NHS Trust

Submitted on 25/10/2019 at 11:25
Published on Care Opinion at 12:00

Dear drcliff51,

My name is Chris Treloar and I am the Service Manager for Ophthalmology. I am very sorry that you have had trouble contacting our Ophthalmology service today. How you are feeling is absolutely not how we would want anybody to feel.

If you would like to email me directly at christopher.treloar@nhs.net then I will ensure that your query is resolved as a matter of urgency today. Other than your username on this website I currently have no other details about you, so in order for me to address this I will require information from you please.

If you have been able to make contact with the team subsequently, and do not require my assistance at this stage please do feel free to contact me directly at any point in the future should you require my help.

Best Wishes,

Chris Treloar

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