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No communication to our family

Posted By gammapp58

"No communication to our family"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as a relative),

My father was admitted to SOMA following a failed discharge from A+E the night prior,

Reviewed by the GP and sent to SOMA, the next day, as still had chest pain. We were met by in my opinion a rude and unprofessional staff member. I feel they did not respect confidentiality in front of a busy ward. The staff member seemed grumpy and like they "Couldn't be bothered".

My father was led to BAY A, where he was then put in an uncleaned chair, to which I had to ask to clean it. I did not see ANY Nurse wash their hands, no communication to our family, and delayed unstable Angina treatment. Took over 2 hours. Awful.
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Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 4 years ago
We are preparing to make a change
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/10/2019 at 15:30
Published on Care Opinion at 16:51

Dear gammapp58,

My name is Jane and I am the Clinical Matron for Acute Medicine.

Firstly I would like to apologise for your experience in our Same Day Medical Assessment Unit (SDMA). This is certainly not the kind of behaviour I would expect from a member of my team or the standard of care I would want for my patients.

We pride ourselves on maintaining high standards of infection control and treating patients with care and compassion and our audits and patient feedback responses usually reflect this. I am not quite sure why these issues happened on this occasion.

Please be assured that I will feedback to my team the concerns raised by yourself and will ask them to reflect on their behaviour and standards of care.

Once again, I am truly sorry and hope that you are well on the way to recovery.

Kind Regards

Jane

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