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"Kind care despite the numbers!"

About: St James's University Hospital

I have been visiting the ophthalmology department several times for diagnosis, subsequent surgery and follow-up. The kindness, care and considerate treatment from all staff at all levels has been excellent at all times - and there have been extremely full clinics at all of my visits and a Leeds-wide power cut on a surgery day which must have pushed staff patience quite far!

My thanks to the consultant and all other staff for their professionalism and the interest, helpfulness and humour which, over a number of visits, made this hospital experience a good one.

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Responses

Response from Leeds Teaching Hospitals NHS Trust 4 years ago
Submitted on 24/12/2019 at 10:01
Published on Care Opinion at 10:01


Thank you so much for taking the time to write to us.

Your post is wonderful to read and I am extremely pleased that you have had such a positive experience throughout your treatment with the Ophthalmology department

I am delighted to know that our services are delivering a level of care that met your needs and fulfilled all your expectations.

I have passed your kind words to the department.

With kindest regards

Rosie
Senior Nurse
Patient Experience

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