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Great experience

Posted By Relievedaf

"Great experience"

About: Aberdeen Royal Infirmary / Breast Services

(as a service user),

I attended the Breast clinic at ARI today and wished to express how compassionate, efficient and well run a service it is. The mammography department took me quickly although I was early and put me at ease, the specialist offered reassurance and important info on self checking, and the ultrasound and cytopathology service acted quickly and again acted with compassion.   Everyone in the department, medical, radiology, nurses, auxiliaries and reception staff were second to none.   I can't express the comfort it gave me to have my results back within 2. 5 hours of arriving in the hospital and be on my way home again. Working for NHSG myself, it made me proud to be part of the organisation.   Huge thanks to all

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Responses

Response from Jennifer Fraser, Service Manager, Outpatients, NHS Grampian 4 years ago
Jennifer Fraser
Service Manager, Outpatients,
NHS Grampian

Submitted on 23/10/2019 at 16:42
Published on Care Opinion on 24/10/2019 at 10:13

picture of Jennifer Fraser

Thank you so much for taking the time to provide positive feedback regarding your appointment today at the Breast Clinic. It is lovely to hear that your appointment turned into such a positive experience and I agree they provide an amazing service.

I shall share your comments with the staff involved and the wider team.

All the staff work hard to ensure that they deliver patient-centred care. So it's fantastic to hear that their hard work is being recognised.

Kind regards

Jennifer

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