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"Aftercare following a heart attack"

About: Royal Cornwall Hospital (Treliske) / Cardiology

(as a relative),

My husband was taken into hospital in May due to a heart attack....bloods on admission...were told the count was very low.....bloods taken 12 hours later reached 400...seen by lovely consultants....they told us my husband needed to stay in to have investigations...echocardiogram...angiogram...and a m.r.i.....after a two week stay they finally did the angiogram.....this showed all arteries were clear...consultant came round and told us my husbands heart attack was non vascular and he would like him to stay in until they had done the m.r.i....

The next day he was told he could go home and have the m.r.i. as an outpatient....they said they would treat his condition as Myocarditis....my husband had the m.r.i. in July this showed a myocarditis resulting in moderate LV Impairment...Still unwell my husband was admitted again for 5 days... this time seen by many different doctors or consultants....all with a different take on the situation. Came home again ....still unwell...I contacted the hospital in September because we had received no appointment for the follow up echocardiogram...someone rang back said not till October.... but didn't give us an appointment.....I rang cardiology at the beginning of October and said surely we should have received an appointment for the follow-up echo. and our app. to see the consultant... person on the phone said no evidence of that request...I read out the future plan in my husbands discharge summary.... they did some checks and said yes I was quite right, apologised and said the information had not reached them.... was then given a echocardiogram app . but couldn't do anything about our consultant app. as the consultant was off sick....so here we are 5 months later...still unwell...numerous visits to GP.

We just feel its unbelievable not to have had an outpatients appointment ....so I'm assuming my husband won't wont be seeing a consultant as there is no one to authorise an appointment....thank goodness at the beginning we saw the lovely cardiac nurse...although they seemed puzzled at my husbands condition as is our GP.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 31/10/2019 at 16:09
Published on Care Opinion at 16:09


picture of Jess Saunders

Dear Newham,

Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was very sorry to read about you and your husbands experience of Cardiology following his admission in May, I can imagine you are both very frustrated by aftercare he has experienced.

We would really like to look into these particular events for you; if you would be happy for us to do so or if there are any other concerns we can help to resolve for you and your husband please contact our Patient and Family Experience (Complaints) team by calling 01872 252793 or email rcht.patientexperience@nhs.net. Once we have received your details, a Case Worker will get back to you to discuss your concerns. They can then liaise directly with the department you are referring to and ensure that your husbands experience is investigated.

In the mean time, I will share your story with the Service Lead of Cardiology so they are aware and can reflect on your husbands experiences to date.

Thank you again for taking the time to give us your feedback.

Best wishes,

Jess

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