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"Absolute disgrace "

About: Luton & Dunstable Hospital

Went to hospital with stroke symptoms and having been told that I’ve already had a mini stroke the day before. Was seen by a GP at the urgent GP unite. In front of me she went to Wikipedia page on her PC screen telling me according to this list you’re not eligible to see a consultant or even have a scan! When I asked her name she said it’s confidential and can’t tell me! When I spoke to the manager asking GP’s name she was ever so apologetic saying she can’t help me!

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Responses

Response from Luton & Dunstable Hospital 4 years ago
Luton & Dunstable Hospital
Submitted on 07/01/2020 at 11:31
Published on nhs.uk at 14:30


We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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