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"Very happy with the experience"

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

I had a minor surgery (removal of lipoma with general anaesthetic) in Forth Valley Hospital. Kirsty and Lauriann were very professional and friendly. Kirsty has explained to me everything what will happen on the surgery and guided me through the risks and after care. Lauriann was very attentive and friendly and was chatting me away to distract me from feeling anxious about all this procedure. Kirsty is very professional, she made sure that anaesthetic worked before she made a cut and have removed lipoma quickly and in one piece. I was very happy with all this experience. Kirsty & Lauriann are super stars! They are working so hard to help patients and definitely deserve all the appreciation for their work! So lucky to get this procedure done by them! All the best.


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Responses

Response from Kirsteen Easson, Surgical Skin Nurse Practitioner, Day Surgery, NHS Forth Valley 4 years ago
Kirsteen Easson
Surgical Skin Nurse Practitioner, Day Surgery,
NHS Forth Valley
Submitted on 18/10/2019 at 15:26
Published on Care Opinion at 15:26


Thank you for taking the time to leave feedback about your recent visit to our nurse led clinic, I have shared this with our team.

I am pleased to hear that you felt relaxed and well looked after, We do like to have a chat throughout, this helps alleviate anxiety and also makes the day much more interesting for us too.

It is great to have your feedback to be able to reflect on how we do things in the clinic. I'm so pleased to hear your experience was a positive one.

I hope your wound heals well.

Thanks again.

Kirsty

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