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Care Opinion

Staff language

Posted By Elij

"Staff language"

About: Stoke Mandeville Hospital / Trauma and orthopaedics

(as a relative),

Whilst visiting my mother on ward one at Stoke Mandeville Hospital recently, I was disgusted to here a staff member tell others to bugger off home as they had work to do. I had been there for about 2 hours and the staff that were there at that time were rushed off their feet. They fed patients, put them back to bed even moved furniture.

However when I left about 30 minutes later some of the staff that had come on were sat at the nurses station having a drink.

All the time my mother has been there the staff have been great and the care is excellent.

However I feel they have been let down by one staff members comment.


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Responses

Response from Buckinghamshire Healthcare NHS Trust 4 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 18/10/2019 at 16:47
Published on Care Opinion at 16:47

Dear Sir/Madam

Thank you for taking the time to share your mostly positive experience at Amersham Hospital. We are delighted to hear that you are happy with the care your mother received from our dedicated trauma and orthopaedics staff at what may have been a difficult and sensitive time for you.

I am sorry to read of the staff member's comment.

Please be assured your feedback will be passed on.

Anthony Banton

bht.pals@nhs.net

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Update posted by Elij (a relative)

This was at Stoke Mandeville Hospital not Amersham.

Response from Anthony Banton, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 4 years ago
Anthony Banton
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 18/10/2019 at 18:17
Published on Care Opinion at 18:17


Dear Responder

I am sorry that you have not found the previous response helpful.

Thank you for taking the time to leave your comments on this website.

I am sorry to read of the rude comments you heard on ward 1 whilst visiting your mother.

I would be very grateful if you could contact the Patient Advice & Liaison Service (PALS) on 01296 316042 to talk about your experience, and to see how we may be able to assist you further at this time.

this may include raising a formal complaint about the experience you have had.

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Update posted by Elij (a relative)

Can you please tell me where to write to as I wish to make a formal complaint about the language used within earshot of elderly patient

Response from Anthony Banton, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 4 years ago
Anthony Banton
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 22/10/2019 at 12:47
Published on Care Opinion at 12:47

Dear responder,

To make a complaint in writing you can address your complaint to

The Chief Executive

Mandeville Road
Aylesbury
Buckinghamshire
HP21 8AL

the PALS team can help you make a complaint and I welcome your contact with the team for any support you may need.

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