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"Treatment for ocular hypertension"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Ophthalmology

(as a service user),

I have been on eye drops for ocular hypertension for the last 20 years or so. During this time, the original single drop I was using was upgraded to a combined drop as the pressures were gradually rising. This worked well in terms of keeping the pressures within a reasonable level, but I was experiencing some discomfort, and it was suggested that this was due to the preservative in the drops. I had appointments in December, and in January with the dr, when it was agreed that drops without preservative might be worth a try. I was prescribed a new eye drop, which I was led to believe was the same as my previous prescription. However, when I attended the hospital again in September, I was shocked to find the pressures had gone up to 38 in both eyes. I also learned that the drops I had been given were not the combined drop I had previously been on. I was immediately put on a third eye drop, together with the second, to try to get the situation under control.   The stress of this outcome caused me to suffer a series of migraines, and I feel it was something that never have happened in the first place.  

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Responses

Response from Nottingham University Hospitals NHS Trust 4 years ago
Nottingham University Hospitals NHS Trust
Submitted on 18/10/2019 at 16:59
Published on Care Opinion at 16:59


Thank you for your feedback. We are sorry to hear that you are unhappy with aspects of your clinical treatment, and that you have found this experience stressful.

Hopefully the issue has now been resolved by your consultant prescribing further medication, but please contact them, or see your GP, if you feel it is still not working as it should.

If you would like us to convey this feedback directly to your consultant on your behalf, please get in touch with us by calling 0115 924 9924 ext 66623 or email QMCPET@nuh.nhs.uk to help us identify the right person.

Kind regards

Andrew Steggles

Patient Experience Officer, Nottingham University Hospitals

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