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"Unpleasant and uncomfortable experience "

About: Warrington Hospital

On arriving to a and e, the first issue was the ridiculous wait time which at one point went to 9 hours 34 minutes to see a doctor. The waiting room in a and e was dirty with rubbish including spilt drinks, empty bottles/food packets all over the floor which no one cleaned up for at least 3 hours. The seats are awfully uncomfortable and none of the drinks machines were working which meant sat for hours without a drink. When seen by the doctor for an examination, the bed was covered in the previous patients blood on paper towels which the nurse had to quickly try and clean up which is absolutely disgusting and unhygienic. Then probably the worst thing was the member of staff who was eating some crisps out of a large grey pot which patients use to urinate in. I would never recommend Warrington a and e to anyone.

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Responses

Response from Warrington Hospital 4 years ago
Warrington Hospital
Submitted on 18/10/2019 at 10:57
Published on nhs.uk on 20/10/2019 at 16:05


So very sorry to hear about your experience which is certainly not to the usual high standards of care and comfort that we deliver for our patients. We would like to investigate this further with your assistance, to ensure that it never happens again. Would you be kind enough to email the date and approximate time of your visit so we can look into this on your behalf? Once again, our sincere apologies and our commitment that this will be fully investigated. Patricia McLaren, Director of Community Engagement patricia.mclaren@nhs.net

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