"Exceptional receptionist"

About: Lodge Surgery Lodge Surgery St. Albans AL3 5NP

Posted via nhs.uk 4 years ago

I needed an appointment at the Breast clinic and your receptionist was amazing. She could see I was quite vulnerable and just gently took charge, making the phone call to the clinic and sorting me out with a timely appointment. She made the start of a hard process much easier and I am very grateful.

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Lodge Surgery

Submitted on 29/10/2019 at 14:50

Published on nhs.uk on 02/11/2019 at 19:29

Hi Nicola,
Thank you very much for taking the time to provide us with this lovely feedback. We were able to identify the receptionist that helped you on your visit to the practice and provide this great feedback to her.
Once again, thank you for taking the time to share this, it is really appreciated.
The Lodge Health Partnership

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Exceptional receptionist

"Exceptional receptionist"

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