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No appointments

Story from nhs.uk

"No appointments"

About: Woodlands Practice

Absolutely rubbish with offering appointments. I called up today for an appointment for my daughter (5 year old) and was offered one two weeks later! She has been having fever for the past 3 days now and congested. Needed to see a doctor immediately and the surgery offers something for the end of the month!

This isn’t the first time that appointments aren't available.

Will not recommend this surgery to anybody.

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Responses

Response from Woodlands Practice 4 years ago
Woodlands Practice

Submitted on 16/10/2019 at 08:19
Published on nhs.uk on 17/10/2019 at 19:01

Thank you for taking the time to leave feedback and I am very sorry you are unhappy with your recent experience at the practice.

Currently the next routine appointment is approximately two weeks, however we do have emergency appointments every day to see acutely unwell patients. We also have a duty doctor available to triage and see patients who need to be seen urgently. Please tell our receptionists if you feel your clinical situation means a sooner appointment is needed and they should be able to help you.

If you would like me to look into what happened with regard to this episode, please contact me to investigate in more depth.

I would like to apologise for your less than favourable experience of our service and would like the opportunity to assist with your daughters care.

Rebecca Green

Practice Manager

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