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She didn't feel well looked after

Posted By Saltings

"She didn't feel well looked after"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

(as a relative),

My elderly mother,  needed an ambulance in October 2019.  She was in pain.  After a long wait for an ambulance she was taken to A&E, RDE Wonford.  She waited until 2 am the following day for a bed.  The patients were told A&E was being deep-cleaned and they had to wait in a paediatric ward.  There were only hard chairs to sit on.

Having been given a bed and finally getting to sleep she was wakened at 5-30 am to answer a dementia test.  She doesn't have dementia.  She didn't feel well looked after.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford) 4 years ago
Royal Devon & Exeter Hospital (Wonford)

Submitted on 04/11/2019 at 10:10
Published on nhs.uk on 09/11/2019 at 11:18

Thank you for taking the time to provide your feedback. We are very sorry to hear of your mother's experience and we would welcome the opportunity to discuss this further with you. In order for us to fully investigate your concerns and address the issues you have raised, we would be grateful if you could contact out PALS department on 01392 402093 so that they can take some further details from you. We hope to hear from you soon so that these matters can be resolved. Once again, we are very sorry for your experience.

Update posted by Saltings (a relative)

Thank you for your response and apology. I'm a bit puzzled as I received this today (2020) which is two months after my original post above.

Unfortunately my mother is no longer alive for me to check the details thoroughly with her.

I hope it doesn't happen again for another seriously ill patient.

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