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"An example professionality in Phlebotomy..."

About: Ealing Hospital

Impressive your professionality in manage the patient with access to the vein difficult in the Phlebotomy department in Ealing hospital .

When I see you I am sure I am in the good hand.

I am ex drug injection when I am young and I have caused my body the vein destruction. Many vein of my body collapsed, fire, and phlebitis infection for that I have an urgent operation to my arm.

In the Phlebotomy department for blood test the very professional staff is not easy to find and is count whit finger this low number, you are one of this, you find the vein very tiny in my right hand were are particular difficult because that is damage and not can see. I asking to you your name because next time when needed blood test I will look for you. Ealing Hospital the have to recognize to you some award because my experience grant and I recognize in you the high level of specialist in Phlebotomy and Ealing Hospital have an diamond person were can use H24/7 for an emergence for the people like me. Many thanks

Thank you

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Responses

Response from Patient Relations Manager, London North West University Healthcare NHS Trust 4 years ago
London North West University Healthcare NHS Trust
Submitted on 15/10/2019 at 16:14
Published on Care Opinion at 16:14


Dear Sir/Madam

Thank you for posting about your experience in the Phlebotomy department at Ealing Hospital where you go to have your blood tests.

I was very pleased to learn that you are very happy with the level of care you are getting from a particular member of staff who is able to find a suitable vein to take your blood from.

It is very kind of you to say that this member of staff should be recognised for this. We have very recently opened the opportunity for people to nominate such staff for an award as part of our Staff Excellence Awards. If you would like to nominate this member of staff then you can do so by following this link:

https://www.lnwh.nhs.uk/awards

Thank you again for taking the time to let us know how pleased you are with the care you are receiving.

Kind regards

Peter Hare

Patient Relations Manager

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