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Unacceptable waiting time

Story from nhs.uk

"Unacceptable waiting time"

About: Alexandra Hospital

After 4 hrs in A&E with severe hip pain i was sent for Xray. waited for result (1hr) Doctor i felt was totally uninterested and i was sent home in the same pain as when i arrived, no meds, no crutches, just told to come back, (as if i would spent another 5hrs, wasted time) not a good experience.

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Responses

Response from Alexandra Hospital 4 years ago
Alexandra Hospital

Submitted on 28/10/2019 at 12:11
Published on nhs.uk on 30/10/2019 at 18:47

Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 43581.

Regards,

Patient Experience Team

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