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Care Opinion

Could not fault the service

Posted By Cairn Mon Earn

"Could not fault the service"

About: Woodend Hospital / Pre-operative Assessment Clinic

(as a service user),

I arrived a bit early for my Pre-Op assessment, was welcomed at reception, given some reading material and a form to fill out and was directed to the waiting room.  Despite being early I didn't have long to wait.  I was assessed in  two stages by Kattey and Gail.  Both were very reassuring, kind hearted and polite.  I was given reading material to take away and told I would receive a letter giving the date for my prostate biopsy.

I could not fault any aspect of the service I received this morning.  Well done ARI and the NHS

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Responses

Response from Eleanor Gray, Senior Charge Nurse, Discharge Lounge, NHS Grampian 4 years ago
Eleanor Gray
Senior Charge Nurse, Discharge Lounge,
NHS Grampian

Submitted on 08/10/2019 at 15:52
Published on Care Opinion at 15:52

picture of Eleanor Gray

Dear "Cairn Mon Earn"

Thank you for taking the time to provide feedback about our service, I am really pleased that you found your experience to be a positive one. I will pass on your comments to Gail, Katie and the rest of the team who I know will be pleased to receive them. It is really encouraging to hear positive feedback, thank you once again, much appreciated.

I would like to take this opportunity to wish you well with your upcoming procedure and recovery period.

Kind Regards,

SCN Eleanor Gray.

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