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"Their care was outstanding"

About: Royal Cornwall Hospital (Treliske) / Cardiology Royal Cornwall Hospital (Treliske) / General medicine

(as the patient),

I was admitted through the Acute GP Service at the hospital with a diagnosis of atrial flutter. The Care I received from both services & from SDMU in the hospital was outstanding.

I. They sorted out & solved my condition. 

2. Their care was outstanding. I knew they were all under intense pressure from the workload but was incredibly impressed with their calm & kind approach to all the patients I saw them speak to as well as to myself.  They were incredibly efficient & steadily worked through all the needs of those of us who were patients. This gave me great confidence that the right people were looking after me which reduced any stress I was feeling. 

3. Every member of staff, in all the sections of the hospital, that dealt with me gave me the same care, kindness & feeling of confidence. I cannot thank them enough. 

4. Also, they set me off on future care to maintain my health.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 15/10/2019 at 15:35
Published on Care Opinion at 15:35


picture of Jess Saunders

Dear Holiday Patient,

Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was so glad to see that the care you received was outstanding whilst you were in our hospital and that the staff were calm and kind in their approach, giving you confidence that you were being looked after by the right people.

I am responding to you as a member of the Patient and Family Experience Team, but I will ensure that I share your story with the teams mentioned above - I am sure they will enjoy reading your kind comments.

Best wishes,

Jess

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