"Problems with access."

Visited a friend in Marjorie Warren ward at this hospital on Sunday afternoon 6/10/19.

Found difficulty getting access to the ward via the entry intercom/door lock. No response to press on intercom button, beyond slight crackling noise from speaker - sounded like faulty intercom. Called into microphone(?), no response. Tried again, tried to push door open on crackling sound from intercom. Door not opening. We repeated this about four or five times, hearing crackling, calling on intercom, trying to open door. Door remained locked.

Finally, pressed and held intercom button for about 10-15 seconds. At last! More crackling from intercom speaker and this time door released. Went in.

Once inside female member of staff started to explain how to 'use intercom' - I know HOW to use an intercom, this one DOESN'T WORK. Tried to explain this to staff member. Wouldn't listen. Started haranguing me for being "rude" for pressing on intercom.

INTERCOM DOESN'T WORK, that's the problem. GET IT FIXED instead of banging on to visitors who cannot get through door due to faulty intercom, no signals, no information, no instructions etc. Plus, get staff who CAN LISTEN to what visitors are saying.