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"Wonderful staff and fantastic overall experience"

About: Aberdeen Royal Infirmary / Gynaecology Services Outpatients / Women's Day Clinic

(as a service user),

Having had a slightly dodgy smear test result I was invited to make an appointment at the Women's Day Assessment unit for a diagnostic procedure called a Colposcopy. Whilst not the most pleasant procedure (it's not sore so if you get asked to go for one do it!) I was really moved by the compassion and care shown by the nurses. 

Nurse, Julie, who was actually doing the test was fantastic at explaining exactly what was going to happen and why. It really was incredibly reassuring the way she went through everything and how she took her time to really make me feel at ease. The other two nurses who came in to support were truly wonderful. Having someone, literally, holding my hand and chatting to distract me was helpful and calming in a way I never would have though I needed, so thank you so much. I am relatively independent person and I would have been fine without the warmth and compassion shown by these professionals but it made the whole experience a positive one rather than something I just had to 'endure'

Thank you again!

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Responses

Response from Margaret Meredith, Nurse Manager, Womens Services, NHS Grampian 4 years ago
Margaret Meredith
Nurse Manager, Womens Services,
NHS Grampian
Submitted on 03/10/2019 at 16:23
Published on Care Opinion at 16:23


Hi GetaSmearTaken

Thank you for your post on Care Opinion. I am pleased to hear that the nurse colposcopist took the time to explain the procedure and made you feel at ease, and that the nurse assisting the nurse colposcopist and the nurse supporting you made the procedure more positive. I will share your feedback with the team who will be delighted to hear they delivered the nursing care they aspire to achieve for all women coming into their clinic.

Thank you again for sharing your experience. Your positive approach will motivate other women to attend our clinic who may otherwise be anxious in anticipation of the procedure.

Kind Regards

Margaret

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