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Hospital admission with heart attack

Posted By Cardiology patient 62

"Hospital admission with heart attack"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Cardiology Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Scottish Ambulance Service / Patient Transport Service

(as a service user),

In September I attended the ED at the Borders General Hospital with chest pain. The excellent nursing and medical staff saw me immediately, treating me with great kindness and quickly diagnosed that I had sustained a small heart attack. I was admitted to Ward 6 where, throughout my stay, all staff gave excellent care. When I was seen by members of the cardiology team my planned future management was explained fully and clearly and when I had to be transferred to the Royal Infirmary Edinburgh the ambulance paramedics and staff nurse from ward 5 could not have been kinder in the professional care provided. All staff, whether doctors, nurses, health care assistants, porters, paramedics were genuinely caring at all times.

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Responses

Response from Sara Ross, Senior Charge Nurse, Cardiology, Royal Infirmary of Edinburgh, NHS Lothian 4 years ago
Sara Ross
Senior Charge Nurse, Cardiology,
Royal Infirmary of Edinburgh, NHS Lothian

Submitted on 03/10/2019 at 14:34
Published on Care Opinion on 04/10/2019 at 09:31

Hello

Thank you so much for taking the time to let us know about your experience in both hospitals. It is nice to hear that your experience was a positive one and the transfer of care from the BGH to RIE went well and I hope you are now recovering well.

Here in Cardiology at RIE we aim to ensure this is the case and it is a real boost to staff to know that we are doing what we set out to do despite the busy workload in our ward.

All the very best for the future.

Sara

Senior Charge Nurse

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 04/10/2019 at 09:32
Published on Care Opinion at 09:32

picture of Alan Martin

Dear Cardiology Patient 62,

Thank you very much for taking the time to share your feedback with us on CareOpinion. I am so sorry to read that you had sustained a small heart attack, that must have been very worrying for you.

I am pleased to read however about the care you received and about your experience. It is great to hear how everything came together and staff from many different backgrounds provided you with the care and attention that we would expect.

I do hope that you are on the road to full recovery and are feeling much better.

Kind Regards

Alan

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Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 4 years ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 10/10/2019 at 10:51
Published on Care Opinion at 10:51

Dear Cardiology Patient 62

I am sorry to hear that you recently suffered a small heart attack, however I am delighted to hear that you received excellent care from staff in the Emergency Department (ED), Ward 6 and Ward 5 at the Borders General Hospital (BGH) at which I am sure was a worrying time for you.

I will ensure your positive feedback is shared with staff in ED and the wards. Staff greatly appreciate hearing directly from patients and their relatives as it is a great boost for morale.

Thank you for using Care Opinion to share the details of your experience and I mean this in the nicest way that I hope you don't require to visit the BGH or Royal Infirmary Edinburgh again soon!

I hope you have now fully recovered from your heart attack and wish you the best for the future,

Regards,

Karen

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