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Supportive staff

Posted By decemberbw99

"Supportive staff"

About: Heartlands Hospital / Gastroenterology

(as the patient),

I attended the Heartland Hospital for an endoscopy procedure.  The team that looked after me from beginning to end were absolutely fantastic, answered any questions I had, very calming, kind and friendly to all the patients not just me.  I would like to thank them for supporting patients in what can be a stressful time.  

I hope my feedback is useful for other people and their families who maybe due to have this procedure.

It would be good to make a positive difference.  Please let the endoscopy team know that they are doing a fantastic job and I hope they know they are appreciated for all the long hours and hard work they do.

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Responses

Response from Heartlands Hospital 4 years ago
Heartlands Hospital

Submitted on 05/11/2019 at 12:15
Published on nhs.uk on 13/11/2019 at 18:52

Responded: 10.09.19

Dear Decemberbw99

We are delighted to hear about the excellent care and treatment you received; particularly the way in which the team looked after, cared and treated you in a friendly way, whilst keeping you informed about your treatment. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members.

Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind regards

Patient Experience Team

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