"TAIRU outpatients"

I have a relative who has RA .There is poor response support for emergency calls when flair ups overtake my relative. Requested Urgent appointments can be months off and if GP wasn’t really helpful I don’t know how we would manage. We have on occasion been left with someone who is in extreme pain, unable to move or get to the toilet waiting for phone calls back that arrive 24 hours later. Blood tests with high inflammatory markers pass unremarked and the patient has little confidence that this service will change any time soon . They are unable to complain as there is no alternative service they can get any treatment at and the perception that staff are not very empathic does not reassure them that there would be no consequences.