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"ACCESS TO WHEELCHAIRS"

About: Newham General Hospital / Accident and emergency

I have been visitng the hosital on a regular basis (for the past 9 months) as my mother has been in and out of hospital and on each occasion, I find myself hunting for a Wheelchair.

As my mother has difficulty walking and breathing heavy so I need a Wheelchair to bring her into the hospital.

At one point I had to run around the hospital, not only in A&E but throughout different departments and wards to obtain a Wheelchair.

I find this unacceptable that in 2019 this is the case..... especially when my mother needs URGENT treatment and I feel angry, frustrated and disgusted that I have to run around the whole hospital looking for a Wheelchair.

This SHOULD NOT be happening.

I have been to other hospitals in the area, Hackney Hospital and they have Wheelchairs lined up for patients and visitors to use - so WHY IS THIS NOT THE CASE FOR NEWHAM HOSPITAL??? PLEASE CAN SOMETHING BE DONE ABOUT THIS URGENTLY!!!!

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Responses

Response from Newham General Hospital 4 years ago
Newham General Hospital
Submitted on 01/10/2019 at 17:02
Published on nhs.uk at 19:07


Thank you for taking time to contact us with feedback. We are sorry to hear about the problems you have been experiencing accessing wheel chairs for your mother at Newham hospital.

We would like an opportunity to look into this in more detail and would like to request that you contact us through our PALS team at Newham on NUHpals.bartshealth.nhs.net or telephone 0207 363 9292.

Kind regards

Faith

PALS & Complaints

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