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"Thank you imaging staff"

About: New Victoria Hospital / X-rays and scans

(as the patient),

I had an appointment for a CT Colonography today at the Imaging dept at the New Victoria in Glasgow. I suffer from panic and anxiety and have a particular fear of hospitals, especially going in CT or MRI scanners. I had been very uncomfortable in the run up to this appointment. Had i known how wonderful the staff were going to be i wouldn't have worried as much as i did. I had called in advance to ask if i could take diazepam before i came in. I was met with a lovely lady called Marie who done everything to keep me calm, she explained that the team knew i was coming in and had the anxiety/panic issues. I was then seen by Derek to have my cannula inserted, first person to manage it in first go and again went out his way to make me calm. Then i was seen with the two ladies Julie and Nicola who were doing all the necessary tests. They were patient, caring and went out their way to explain everything that i asked, also kept me occupied during things i felt uncomfortable with. Relieved to say that i managed the test with no panic and little anxiety thanks to a wonderful group of people. Thank you Julie, Nicola, Marie & Derek.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 08/10/2019 at 13:55
Published on Care Opinion at 13:55


picture of Kevin Torbet

Dear marymac

I was pleased to read you had such a wonderful experience while attending the New Victoria Hospital for your scans.

I understand this was a very difficult and nervous time for you with panic and anxiety problems prior to your appointment so to hear this went so well is great to hear.

I'm glad the staff were able to put you at ease and explained fully what they were doing to help you relax.

I will be sure to pass on your lovely comments to Julie, Nicola, Marie and Derek in the Diagnostics department. I'm sure they will be as delighted as I was to hear your experience.

Thanks again

Kevin

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