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"Fracture Clinic X-Ray Department"

About: Charing Cross Hospital

I saw a doctor yesterday at the fracture clinic where he put me on the waiting list to have bunion surgery and also gave me a slip of paper to take to the X-Ray department round the corner from the clinic.

I sat down in the waiting area at X-Ray and very shortly afterwards a member of staff came and took away the slip of paper.

I then waited and waited while people who arrived after me were attended to.

I spoke to members of staff on two occasions to ask if they knew when I'd be seen but neither of them worked in the X-Ray and were unable to help me.

I had an appointment at my GP's surgery and eventually the time came when I had to leave so I went to try and find someone in one of the X-Ray rooms.

As I approached the door it was being closed so I said "hello, excuse me" at which point the door was slammed in my face.

I then had to leave the hospital or miss my appointment at my GP's surgery but before leaving I asked one of the patients waiting for an X-Ray that if someone called my name would she mind saying I'd waited till the last minute but had to leave without being seen.

I would like to know where my X-Ray request slip ended up, why I was never called, why the X-Ray room door was slammed shut when I tried to get some information and how I can get the X-Ray the doctor needs.

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Responses

Response from Charing Cross Hospital 4 years ago
Charing Cross Hospital
Submitted on 03/10/2019 at 08:51
Published on nhs.uk at 09:05


Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to sincerely apologise to you for the experience you have had in the Fracture clinic in Orthopaedics department.

Patient Advice and Liaison Service (PALS) would like to be able to look into this matter on your behalf.

We would like to encourage you to contact PALS on either 0203 313 0088 or email: imperial.pals@nhs.net

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