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"Disappointed"

About: Southend Hospital / Accident and emergency

I gave a very positive review a couple of years ago but after our visit on Monday sadly I find myself doin

G the opposite. My 73 old husband fell approx 10 feet from a ladder - he has a serious heart condition which is under control. We waited 30 mins for an ambulance then a further 1.5 hours in triage - he was left sitting in a wheelchair bloody and in incredible pain (the intravenous paracetamol the ambulance gave him wore off quickly). Whilst I appreciate how busy they are in A&E I find their system incredulous - approx 20 people were seen before us, despite my complaints, and most of them certainly appeared non-urgent!

They seem to have no idea how to prioritise!! To add insult were seen by a member of staff who constantly referred to colleagues we did not at one point see a doctor!

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Responses

Response from Southend Hospital 4 years ago
Southend Hospital
Submitted on 01/10/2019 at 09:26
Published on nhs.uk at 10:05


Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had during your husband's visit to A&E.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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