"Receptionist on duty"

About: St Richards Hospital / Out of hours service

(as a service user),

The receptionist you had on duty was lacking in some areas. Might I suggest:

Customer care


Attitude improvement

More about:


Response from Richard Allen, External Relations Manager, Integrated Care 24

Dear patient,

I'm sorry to hear that you had a disappointing experience using our service. A lack of patient care, empathy and attitude is not what we expect from our team.

If you could provide further information by emailing complaints.ic24@nhs.net we would welcome the opportunity to look into this further for you and update with the result.

With best wishes,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful