"Receptionist on duty"

About: St Richards Hospital / Out of hours service

(as a service user),

The receptionist you had on duty was lacking in some areas. Might I suggest:

Customer care

Empathy

Attitude improvement

More about:

Responses

Response from Richard Allen, External Relations Manager, Integrated Care 24

Dear patient,

I'm sorry to hear that you had a disappointing experience using our service. A lack of patient care, empathy and attitude is not what we expect from our team.

If you could provide further information by emailing complaints.ic24@nhs.net we would welcome the opportunity to look into this further for you and update with the result.

With best wishes,

Richard

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