This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A&E

Story from nhs.uk

"A&E"

About: Pinderfields General Hospital / Accident and emergency

My mum was admired through A&E on 26.09.19. The experience in A&E was good, the consultant was efficient and all investigations were carried out within an hour of her attendance.

However the rest of the experience was not so positive. Following initial investigations my mum who is 78years of age was then waiting in a cubicle on A&E for over 8 hours, which is unacceptable.

I would highly recommend A&E but not the rest of the service at Mud York’s. Sadly this is not an isolated incident and one managers are very aware of but are not managing effectively.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pinderfields General Hospital 4 years ago
Pinderfields General Hospital

Submitted on 30/09/2019 at 16:03
Published on nhs.uk at 18:07

Thank you for taking the time to post your comments regarding your recent experience.

I am sorry that your experience was mixed and hope the positives of your experience outweigh the negatives. Our aim is for all patients to be seen and treated as quickly as possible.

When the department is very busy, this is not always possible.

I am sincerely sorry for the distress that this clearly caused you and your mum. I will share your posting with the Teams so they may reflect on your feedback.

Thank you again and I hope your mum is recovering well.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k