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Care Opinion

My stay following a riding accident

Posted By Horseygirl

"My stay following a riding accident"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

In early September I had a bad fall from my horse and ended up in resus with chest and spinal injuries. I then spent a night on CDU and then was transferred to Wellington wards higher care unit. The care I received throughout my stay was second to none. The paramedic who treated me initially even came back to check on me at the end of his shift. I was so impressed by the care and compassion shown to me by all the teams involved. I felt safe and well informed and my pain was effectively managed with the help of the pain team and critical outreach nurses. The nurses on Wellington ward were brilliant, so kind and nothing was too much trouble. My medication to take home was organised effectively and I had everything I needed with no fuss or hassle. I am on the road to recovery now but I wanted to say thank you for caring for me so well in what was quite a traumatic and difficult time.  

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Responses

Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 4 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 03/10/2019 at 18:38
Published on Care Opinion at 18:38

Dear Horseygirl,

My name is Jane and I am the Clinical Matron for Emergency Care.

Thank you for your very kind comments and feedback regarding your recent hospital stay. It sounds as though you had a really traumatic time but I am glad that throughout the whole of your hospital stay it seems that you were treated with safe, effective and compassionate care which is what we aspire to.

I will feed back your comments to my areas and am grateful that you took the time to post these comments for the Trust.

I hope you are recovering well and that you will soon be back riding your horse.

Kind Regards

Jane


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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 4 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 02/01/2020 at 12:55
Published on Care Opinion at 12:55

Thank you for taking the time to share your story and I hope your are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 261 534 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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