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Care Opinion

Service cannot even figure out appointments

Posted By AC12345

"Service cannot even figure out appointments"

About: Hounslow IAPT

(as a service user),

I was assigned a therapist but there was so much confusion over location and time. For some reason they were unable to figure out the basics.  

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 4 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 01/10/2019 at 11:09
Published on Care Opinion at 11:09

Dear AC12345

I am sorry to hear that there was confusion about your appointment; however, your feedback is really important to us.

We always aim to provide a positive experience of our service so your comment really concerns us. Please can you contact the service on HOUCCG.hounslowiapt@nhs.net or call 0300 123 0739 so that we can look into your case and improve our service where needed.

We look forward to hearing from you.

Best wishes,

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