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"Hambleton ward High Secure service PD Pathway"

About: Rampton Hospital / Personality Disorder Pathway

(as the patient),

I am on Hambleton ward. There are a lot of patients with different needs, more staff would be beneficial. My ward round. Yes involved but have got some catching up to do. Now I am on Hambleton ward I am getting the right help when I was on Cheviot ward I felt I was not. … Caring.. there was a time when I became very loud and difficult to deal with so instead of sending me to seclusion they just took me to my room for chat. That’s good care. There was a incident when I was in seclusion when a member of staff antagonised me this was on Cheviot ward. I thought they had come to chat to me but they didn’t. I did not ask them to come they just came to say are you suffering in what felt like a mocking way…you could improve the way you care when this happens. The Staff are responsive on this ward when I speak in a quiet voice.. there is definitely a sense of community on this ward. Good.

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Responses

Response from Kerry Burton, Head of Business & Operations, Rampton Hospital, Nottinghamshire Healthcare NHS Trust 4 years ago
Kerry Burton
Head of Business & Operations, Rampton Hospital,
Nottinghamshire Healthcare NHS Trust
Submitted on 01/10/2019 at 16:35
Published on Care Opinion at 16:35


Thank you for taking the time to provide feedback.

I am concerned to hear that you perceive a staff antagonised you when you were in seclusion. I would like to meet with you to discuss this if you could kindly let your ward manager know.

I am however pleased to hear that you are provided time to talk and that you now feel like you are receiving the right level of help.

Kind regards

Kerry

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Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 02/10/2019 at 07:53
Published on Care Opinion at 07:53


Thanks for this posting. Further to Kerry's comment, I would add my own thought that the balanced approach you take is very helpful. I hope you feel able to take Kerry up on her offer of a discussion.

With best wishes.

Peter

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