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Sometimes I feel not very listened to

Posted By edenward92

"Sometimes I feel not very listened to"

About: Rampton Hospital / Personality Disorder Pathway

(as the patient),

Eden ward. I guess an example of good care would be it’s often to a good standard but sometimes I feel not very listened to. I have a ward round every month and yes I am very involved in it. Staffing… yes we have the right amount of staff to keep things feeling safe but often they get taken to help facilitate other wards. Have our staff left alone. Try and make us feel that changes will happen. Our community. Do we feel we have a sense of community… Not really to be honest. There are clicks with certain people who go out there way to target certain people and when I speak of the problem I am not listened to once again.. to improve things treat this ward as a moving on ward as I was told that’s what it is and stick to the policy of what it is supposed to be.

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Responses

Response from Kerry Burton, Head of Business & Operations, Rampton Hospital, Nottinghamshire Healthcare NHS Trust 4 years ago
Kerry Burton
Head of Business & Operations, Rampton Hospital,
Nottinghamshire Healthcare NHS Trust

Submitted on 26/09/2019 at 12:14
Published on Care Opinion at 12:14

Thank you for taking the time to provide your feedback.

It is great to hear that you do have the right amount of staff to feel safe.

I appreciate that at times it can be frustrating to lose staff to other clinical areas, however as a hospital we do monitor this daily.

Sorry to hear that you feel there are "clicks" on the ward. Perhaps you could raise this with your ward manager to look at how the community can address this?

Kind regards

Kerry

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Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 04/10/2019 at 18:38
Published on Care Opinion at 18:38

Thanks for this posting. It's great to know that we've got the staffing right. I'm sorry though that we often have to ask them to meet clinical need elsewhere. But we do not do this lightly and keep a very close eye on staffing issues.

With best wishes.

Peter

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