"Macula Unit"

About: Hospital Of St Cross / Ophthalmology Hospital Of St Cross Ophthalmology CV22 5PX

Posted via nhs.uk 4 years ago

The Macular Unit was difficult to find due to poor signage from the car park and lack of information in the appointment letter.
The staff in the Macular unit were very friendly and helpful.
The doctor went the extra mile and took us to another part of the hospital for the pre op assessment as no porters were available. Great customer service!!

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Hospital Of St Cross

Submitted on 26/09/2019 at 09:41

Published on nhs.uk at 10:06

Dear Trefor,
Thank you for sharing your recent experience of the Macular Unit at the Hospital of St Cross, Rugby. I was pleased the staff were friendly that you were escorted by a Doctor to where you needed to be.
We are sorry you were unable to find the ward and will take on your feedback regarding signage.
The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.
Communications Team
University Hospitals Coventry and Warwickshire NHS Trust
Telephone 0800 028 4203

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"Macula Unit"

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