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"Confused and Worried"

About: Royal Berkshire Hospital

My elderly and very sick Mother had a gynae procedure 18th Sept 2019. The gynae staff were just wonderful. This procedure didn't go well as there is something very wrong. The wonderful consultant that conducted this procedure told me, my Mother needed an urgent MRI scan with contrast, we received a letter saying the same. My Mother was given an MRI appt within days; she had the MRI today, I asked if she had been given an injection or a drink, she said no. I spoke to a nurse in the imaging dept saying the consultant said my Mother need an MRI with contrast, the nurse said your mother doesn't need a contrast, the radiologists know more than the dr's in the clinic. The nurse was curt, I felt suitably told off, I don't feel easy about this decision. If the consultant wanted a contrast it was for a particular reason. If there is a new way of giving contrasts a kind explanation would have been welcome. I will try to follow this up with my Mothers consultant...

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Responses

Response from Royal Berkshire Hospital 4 years ago
Royal Berkshire Hospital
Submitted on 26/09/2019 at 16:37
Published on nhs.uk at 18:06


We are sorry to hear your concerns regarding your mother’s MRI scan but please be reassured that your mother will have received appropriate care. All MRI requests made to Radiology are clinically vetted and it is not unusual for requests to be modified to ensure the most appropriate examination is performed. The Consultant Radiologists carrying out such vetting are specialists in imaging so have an expert understanding of scanning protocols and contrast requirements.

We apologise for the fact that this was not adequately explained to you or your mother. Your feedback will be raised with the MRI team to remind them of the need for clear and professional communication.

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