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Administration is awful

Story from nhs.uk

"Administration is awful"

About: Sett Valley Medical Centre

Repeatedly mess up referrals, either send to wrong hospital area, don't send at all or recently taken 9 days to type up a referral letter. Doctors don't know what hospitals offer what. You can never get to see the same doctor or get an appointment, unless you fight for an emergency appt. online appt is only for rubbish times and not for main doctors. Always running late.

Reception are unhelpful, boarder line rude.

People are leaving to join Ardern house as they are sick of the service at New mills

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Responses

Response from Sett Valley Medical Centre 4 years ago
Sett Valley Medical Centre

Submitted on 24/09/2019 at 14:35
Published on nhs.uk at 15:13

I am very sorry to hear about the bad experience you had with the practice.

I would like to assure you that we follow correct procedures in referring patients; however pathways frequently change due to commissioning issues which are outside of our control.

In terms of the appointment availability, we provide a wide range of online pre-bookable appointments, and we encourage patients to ring early each morning for emergency appointments.

We work very hard to meet our patient demand and we endeavour to ensure that our patients’ needs are met. We work in a very demanding and hard pressured environment but wellbeing and welfare our patients are and have always been our priority.

Please do not hesitate to contact me directly, should you wish to discuss it further.

Kind Regards,

Maggie Choras

Practice Manager

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