"Like to see improvements"

I recently been ill for about 8 weeks with various symptoms. After constantly ringing at 8am over several weeks and waiting in a queue sometimes upto 20/30mins before someone answers to tell you sorry no appointments. I eventually got a appointment with a stand in nurse practitioner who diagnosed me with a backache and acid in my stomach and prescribed me painkillers and sent me on my way. I knew it was not this. A few days later I started with shivers, chills an kidney pain. I tried to get in again no appointments. I was asked a series of questions by the receptionist and one was have you any pain or burning when passing urine. I explained it’s not cystitis. It’s a kidney infection/stone as I’ve had in pass. I was told bring a water sample up and to call back at 2pm. They emailed dr. At 2pm a prescription was awaiting to be collected. They only gave me 3days supply over 12hours. I knew this wasn’t enough. I finished my course Monday morning by the afternoon I was in agony. Tuesday I called at 8am in a queue for 30 mins to be told you guess no appointments and where busy call back tomorrow. I didn’t I took myself down to ane walk in centre where I was told by a gp that the antibiotics I was given where the wrong ones. She gave me a second lot of antibiotics over 7days and would contact my gp to arrange bloods/scans and keep on top of this. I’m now currently on my third lot of antibiotics and awaiting to see a specialist. The point I’m getting at is why your reception staff are allocating all appointments to those that stand outside the door at 7.45 in morning and not allocate some to those over the phone. They are elderly and disabled out there that cannot do this straight away. I was not even once told to come and stand outside an queue until one of your receptionist told me don’t call because they don’t answer straight away n come up an queue instead. My point I’m getting across is I look forward to more gps on but please take note that not every patient has access to websites or able to queue outside, so therefore can you make your staff allocate some appointments to phone calls. As I personally do not want to again have to wait nearly 8weeks to see a dr or take myself to A n E walk-in to be treated or waste hospital resources. Therefore I do look forward to any future improvements as I do like the surgery and staff in general.