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Very nice and professional

Posted By Lily2016

"Very nice and professional"

About: Lincoln County Hospital / Dermatology

(as the patient),

I had to wait because the unit was extremely busy, but the staff kept us informed and were very nice and professional. I had a strange mole on my torso and this was my first visit. I had a cancellation appointment offered to me very quickly so I was grateful. Happily, the mole turned out to be non-cancerous and has been frozen off. The doctor was kind and caring and reassuring! I never blame the wonderful staff on the NHS for delay in waiting. I blame the in my opinion cruel government cuts. Thank you to all the staff at Lincolnshire County Hospital!  

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Responses

Response from United Lincolnshire Hospitals NHS Trust 4 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 27/09/2019 at 15:16
Published on Care Opinion at 15:16

Thank you so very much for taking the time to give our department lovely feedback. It always give us reassurance that we are continuing to provide a good service to our patients. I'm sorry that your appointment was late and we will always inform our patients of any delays as we really value our patient's time.

Best wishes

Kind regards

Dr Krisztina Scharrer

Consultant Dermatologist

Response from United Lincolnshire Hospitals NHS Trust 4 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 01/10/2019 at 10:45
Published on Care Opinion at 10:45

Thank you very much for your feedback. On behalf of the Dermatology Department, we are very pleased that your first experience with us was a positive one from when you arrived until you left. We are also pleased you left with positive news and treatment had taken care of the reason for your attendance. We value our patient feedback so it is always refreshing when it is so positive.

Kind Regards

Suzanne

Suzanne Shepherd

Operational Service Manager for Dermatology, Rheumatology & Specialty Medicine

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