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"partly severed middle finger of left hand"

About: New Cross Hospital / Accident and emergency

After injury - taken to A&E by friend , Dripped blood for a time until receptionist understood that I did not have a simple cut . Triage nurse came urgently . All necessary dressings etc and injections given . things slow - place busy.

There for 8 hours .

Staff seemed unsure about whether to admit and treat .

Finally decided to send me home and refer me elsewhere (seemed strange but presume good reason as minor operation to repair or amputate affected end of finger.

Impressed that friendly doctor took time to ring me at home to offer me appointment at Birmingham University Hospital at 6.00 am next morning but not so the time as unable to get there as unable to drive due to injury and no public transport at that hour

Finally treated at

Stoke Hospital next day - hand operated on at 8.00 pm . Now discharged .

Cannot fault the caring staff but something out of kilter .

Not the shambles of last time but something still glaringly wrong .

Should have visited Stoke and cut out the middleman..

Stoke nurses rather incredulous regarding this saga when related for paperwork.

Staff did their best .. but??????????

.

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Responses

Response from The Royal Wolverhampton NHS Trust 4 years ago
Submitted on 24/09/2019 at 12:26
Published on Care Opinion at 12:26


Thank you very much for taking the time to post comments regarding your recent patient experience.

I will share your comments with our staff and wish you well with your recovery.

Kindest Regards

Alison Dowling

Head of Patient Experience and Public Involvement

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