"Experience at irwell unit"

Having a person close to us at the irwell unit today had a bad experience at visiting times that Is already at inconvenient times depriving patients to be visited and taken from their boredom since wake up till 5:30 pm when visit time starts, understand that the limit of 3 people at the time is right to preserve other patients of much noise what couldn’t understand was a assistant nurse complaining to a patient and saying you have to sort it out your visitors , just cause a group of visitors came to see the person and had to be divided in groups of 3 , the lady wasn’t happy that she had to open and close the door a couple of times , number 1 is visiting time and so small period some visitors come from far to give comfort to the patient family or friends have to go fast to give a chance to others visiting the already bored patient they shouldn’t fill forms or else at this time , number 2 absurd that an assistant nurse tells off a patient saying that he has to sort it out his visitors , rudeness disrespectful, insensible shouldn’t be working on a mental health ward , most of the time there nurses and assistants are very nice, helpful and kind today staff of the afternoon below any low level of care ,?the hospital should be aware and take in account the capability of the workers they have specially at an specific ward like that 12/09/2019 was shocked with this repugnant atitude and will take that to the higher levels of the trust and hospital as I’m a member of the family of 2 high qualified consultants at Fairfield.