This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Delayed Diagnosis/Wrong treatment given TWICE!!!!

Story from nhs.uk

"Delayed Diagnosis/Wrong treatment given TWICE!!!!"

About: Salford Royal / Clinical haematology

My sister was first treated at this hospital 8 years ago when she was diagnosed with NHL.

Her diagnosis was delayed due to the Consultant dealing with her care not filling out requests and ordering tests in a timely manner.

Complained to CEO and got formal apology and told that lessons would be learnt.

Fast forward 8 years and my sister was diagnosed again in June with NHL (should have been January but the scan was not looked at in time - AGAIN) and has now been told that the chemotherapy she was started on she should never have been given due to her underlying conditions and is now suffering from problems related to non response to treatment (she was due a staging CT scan a month ago but nobody bothered to order this AGAIN).

Final outcome still awaited on whether further treatment is an option.

Appallingly shocking service once again by a so called Teaching Hospital.

Lessons learnt?

The only lesson here is NEVER to go to Salford Royal if you want good patient care.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Salford Royal 4 years ago
Salford Royal

Submitted on 19/09/2019 at 17:57
Published on nhs.uk at 18:07

Thank you for taking the time to highlight the areas of concern that your sister has experienced unsatisfactory care under our Haematology Department, especially after her previous complaint 8 years earlier.

It is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously.

In order for us to investigate this matter further, may we please encourage you or your sister contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

We look forward to hearing from you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k