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"Gallbladder attack"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I went to hospital on Sunday in an ambulance with SEVERE gallbladder pain.   I was administered morphine by the paramedics yet when I arrived at hospital I was treated like I was just in the way.   I don’t think the doctor heard me or listened to how much pain I was in. They sent me home on paracetamol and buscupan. (My doctor had already given me stronger pain relief from my last attack three months ago) They also said I had slight a infection but not high and asked if I want antibiotics in an iv. I replied I have no idea I’m not a doctor?! The doctor disappeared and discharged me.  

I was left to carry my bag alone and sit in a cold waiting room while my husband had to drive 40 mins to collect me.   I’ve been home for three days now and haven’t managed to eat, still in pain, I can’t get comfortable and even though my doctor saw my bloods and gave me antibiotics straight away, I don’t feel better only worse. I’m too scared to go back to a and e and have bad treatment again.  

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Responses

Response from Sarah Mayhew Hinder, Patient Experience Co-ordinator, Surgical division, Surrey and Sussex Healthcare NHS Trust 4 years ago
Sarah Mayhew Hinder
Patient Experience Co-ordinator, Surgical division,
Surrey and Sussex Healthcare NHS Trust
Submitted on 19/09/2019 at 11:56
Published on Care Opinion at 14:11


Dear Helpmenow

I am sorry to learn of your experience in the Emergency Department and the ongoing discomfort and symptoms you are experiencing. Our medical and nursing teams always strive to provide high quality care and the best clinical outcomes for our patients and your feedback is concerning.

Please would you kindly contact me and we will do our best to help.

Kind regards

Lesley

Lesley Nightingale

Surgical Governance

Surrey and Sussex Healthcare NHS Trust

lnightingale@nhs.net

01737 768511 Ext 2678

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