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rude and unprofessional

Story from nhs.uk

"rude and unprofessional"

About: Royal Free Hospital / Paediatrics

My child has been diagnosed with Reflux he has been seen by the doctor in private and we took him to the patient clinic of the Royal free too

The consultant and doctors were very unfriendly clearly shown they didn't have any clue about the reflux disease in children the doctor after prescribing him the medications neither replied to our emails I think that especially with children they should have another attitude

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Responses

Response from Royal Free Hospital 4 years ago
Royal Free Hospital

Submitted on 23/09/2019 at 14:45
Published on nhs.uk at 15:07

Hello

Thank you for taking time to leave a review on NHS Choices.

There is no excuse for rudeness or poor attitude and I am sorry to you and your child for that.

I have shared your review with the divisional doctor (senior doctor for Paediatrics) so he can ensure medical staff provide the kind of care every parent wants for their child.

Kind Regards

Richard

Richard Chester - deputy director of patience experience

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