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Compassionate actions are better than words

Posted By bonnard8s

"Compassionate actions are better than words"

About: Rampton Hospital / Mental Health Service

(as the patient),

On Bonnard Ward, Observations help keep us safe and Safeguarding in general.

You do need to maintain the Staff Nurses on this ward. I think we need more staff; we do seem to get extra staff when the CQC visits! I do care planning with my Named Nurse and sort my care plan out for my pathway, I do have MDT and Ward Rounds but feel I am being held back. Stick to my care plan, Therapeutic relationships are important. Please discuss negatives in the proper place.

On the caring side, compassionate actions are better than words. Some of the Staff on here could learn from others about this. The Staff sometimes feedback to us to let us know what is going on. We can of course use Advocacy, CQC, Ward Manager, Staff Nurses and NA’s to talk about things, it is our right. Giving us medication is good and the ward is clean, the food is often Luke warm, this does need sorting. Some of the Staff on here are caring but some are not! Some bend over backwards to help others.

For the community I would like piped music in the dining room, Be able to use on ward Gym more, we keep being told there are no Gym trained staff available, or they have to do refresher training, and this has not been done so we cannot use the Gym, I think you should make Gym training mandatory for all staff so we can use it more…. We have the tools here but don’t seem to use what we have! Sports are a good way to keep fit… feedback, The Patient council is ineffective for feedback and our ward does seem to be the last ward to get new things, why is that?

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Responses

Response from Peter Wright, Executive Director, Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Peter Wright
Executive Director, Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 18/09/2019 at 17:35
Published on Care Opinion at 17:35

Thank you for this posting. For the record we do not increase staffing when the CQC inspects a service.


I am sorry that you feel that you are being held back. I am sure that you will be able to discuss this concern with your clinical team. I will leave the other issues you raise for others to comment on. But on food temperatures, we are looking at the route that the trolleys take to make sure this aspect of the problem is removed.

With best wishes.

Peter
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Response from Adele Fox, Deputy Director of Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 4 years ago
Adele Fox
Deputy Director of Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 20/09/2019 at 15:00
Published on Care Opinion at 15:00

HI There,


Thank you for posting

I will try anser all you have riased 1 by 1.
1. We are tryign hard to recruit more staff nurses and have actally recruited over 40 in the last 8 months which is a great achivement considering the National picture. Howvere I apprreciate this may not on some days feel like you have mre staff.
2. we do not recruit more staff for the days the CQC come to inspect us. The ward staff rotas are completed 3 months in advance and we dont have this much notice that the CQC are attending. We do sometimes try to recruit peopel on OT to suport the CQC to get about the hospital as they do not have keys but we do not recruit staff to wards.
3.I'm pleased you are involeved I your care planning but sorry ou feel you are a little stuck. Please speak with you Team about this and ask then to help you identify what you need to do to progress.
4. Im pleased you feel some staff are compassionate and we are trying to support these values across the hospital as this is what as a Trust we want to see from our staff and patients. This is really important to us.
5. we are not able to pipe music in to the dining room but you can speak with your ward maanger to have a radio in there. As for the gym, we really encourage patients to attend the hospital wide gym but appreciate the ward gym is easily accessible. I will ask the Ward Manager to review how many staff are trained for you


Regards

Adele
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