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Embarassed

Story from nhs.uk

"Embarassed"

About: Leicester Royal Infirmary / Accident and emergency

I’m not faulting the hospital, there are some really lovely staff and usually good care, however, my sisters last inpatient admission she was really unwell, she waited 7 hours for painkillers, I had to clean and change her bed from her being sick, the nurse handed her clean sheets and pulled the curtain over, then proceeded to take a seat at her desk. She was humiliated and exhausted and if I hadn’t of visited she’d of been laying in her own vomit. She was crying in pain until night staff had turned up. Really disappointed, it got to the point of her discharging herself against medical advice.

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary

Submitted on 20/09/2019 at 14:37
Published on nhs.uk at 15:06

Dear Reviewer,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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