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Care Opinion

Care after a fall

Posted By couragerj47

"Care after a fall"

About: Dumfries & Galloway Community Services / Occupational Therapy Dumfries & Galloway Community Services / Rapid Response Team Dumfries & Galloway Royal Infirmary / Accident & Emergency

(as a relative),

Mum attended A/E following a fall in September '19 (mum is 87 years of age)

She had a large lump on the back of her head and a very painful knee.  We were in A&E for a total of 3 hours and at no point did they do any obs, BP, pulse or anything else and did not examine her or looked at bump on her head.  Eventually sent her for a CT scan and xrayed knee and all normal.  Mum was discharges home and informed that OT would be in touch the next day.

Had three phone calls in total from OT and rapid response team who came out ans assessed mum including full obs, assessment, advise and reassurance.  Great service and very obliging and friendly members of staff.  Great backup at a very stressful time for a family.

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 4 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 18/09/2019 at 14:58
Published on Care Opinion at 14:58

picture of Michaela Cannon

Thank you very much for your feedback couragerj47, it is most gratefully received.

The Rapid Response Team work closely with our colleagues in A&E and we aim to keep people safe and well at home.

I am very pleased that we have been able to assist your Mum.

If we can help you with anything else or if you have any queries regarding Health and Social Care then please do not hesitate to contact the Single Point of Contact (SPoC) on 030 33 33 3001.

Thank you again for taking the time to feedback.

Kind Regards

Ruth Millican

(Rapid Response Clinical Team Leader)

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