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"Disappointing 5 month wait for appointment"

About: Royal Free Hospital / Rheumatology

I booked my appointment in July - for October - that I could accept - however, that appointment has just been cancelled by the hospital and the new appointment has been organised for mid December

I also asked to be referred to a specific consultant - and am shocked to find that I have been put on the list for a different consultant.

The specific consultant I requested had been contacted and given all the background directly by another consultant

I am then told this appointment was made by your GP electronically via the NHS eRS with a consultant with the first available appointment.

This is not within our control

Having told my GP I needed to see the specific consultant - why would he book me in with a different one

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Responses

Response from Royal Free Hospital 4 years ago
Royal Free Hospital
Submitted on 17/09/2019 at 12:42
Published on nhs.uk at 13:07


Dear Reviewer

Thank you for taking time to leave a review.

I am unable to comment on your GP, however in respect of the other issues you raise please contact one of our helpful PALS staff who will help, they can be contacted at 020 7472 6446, 020 7472 6447 or rf.pals@nhs.net

Kind Regards

Richard

Richard Chester - deputy director of patient experience

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