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MRI scan

Story from nhs.uk

"MRI scan"

About: The James Cook University Hospital / Neurology

I was referred to James Cook Hospital 2 November 2018 for MRI scan on spine .....in all treatments I have received this hospital is by far the worst I have ever been treated paperwork has been lost ....follow up appointments weren't made in all from my referral 42 wks for MRI and results my MRI was may it's now September and I still haven't had the results... Contacted pals who spoke to specialists secretary who then forgot to follow up my appointment for results absolutely disgusting I have never ever before been made to feel so negative about a hospital nor have I ever felt so irrelevant I now have absolutely no faith in this hospital or its treatment or patient care whatsoever

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Responses

Response from The James Cook University Hospital 4 years ago
The James Cook University Hospital

Submitted on 24/09/2019 at 14:00
Published on nhs.uk at 15:13

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry that you are experiencing problems around communication at The James Cook University Hospital and you have not received your results appointment.

If you feel we can be of assistance please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 to see if we can resolve this for you.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays.

When PALS officers are dealing with other enquirers, you may reach the voicemail.

Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

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